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Helpcenter - FAQ

Do you have questions about the Help Centre? Here you will find the most frequently asked questions.

Initial situation:

My colleague can suddenly no longer log in, even though he is registered.​

Answer:​

Please request a new password once using the "Forgotten password" function when logging in. If your colleague gets the message "The account is inactive", please ask him to contact the support.

Initial situation:

I need to disable a user because they are no longer working for the company.​

Answer: It is possible to disable a user. To do this, contact the support.

Initial situation:

I don't see my colleagues' tickets, even though I am logged in with the company e-mail address.​

Answer: Please contact the support.